Trusted Business IT Company in Tampa, Florida

As Tampa’s reliable IT solutions provider, MHD brings your business the customized managed IT services needed for company growth and development.

What Is Managed IT?

The tech side of your business involves advanced computer systems and networks that must be maintained, managed, and secured to maximize security and efficiency. Without an expert team to monitor your IT, you could experience security breaches, system failure, data loss, and more. A managed IT service provider becomes the equivalent of a full-time IT department for your business at a fraction of the cost.

Our Managed IT services include, but are not limited to:

• Cloud computing
• Data backup and recovery
• Data center management
• Device management
• Email security
• Endpoint security
• End-user support
• Network administration
• Network security
• Server monitoring

Why Managed IT Services from MHD?

When you choose MHD for your managed IT services, you can trust our team to have the solutions you need every time you call:

On-Demand Remote Support

Nearly 80% of IT issues can be handled remotely with the right system in place. MHD installs a Remote Management Module (RMM) system to resolve most issues quickly and efficiently without visiting your location. The problems are corrected, and workflows remain uninterrupted or minimally affected.

Fast Responses

Whether we can solve your IT needs remotely, or we need to visit your location, we ensure quick response times no matter what. Our software and tools allow us to track your IT processes and detect problems before you know about them so that we may employ the solutions needed to resolve the issues quickly and precisely. If a matter requires us to come in, you can trust our team to take action to address the issue as soon as possible.

Around-the-Clock Support

Our solutions allow us to scan and monitor your systems 24/7 and instantly respond to signs of trouble. Our monitoring technology includes real-time alerts, so we know about it the second there is a problem. Problems do not stick to a 9-5 schedule, and issues that occur after hours can become devastating without effective, nonstop monitoring. Our around-the-clock support protects you from cyberattacks or security breaches, system malfunctions, data loss, and more.

Cost-Saving Service

MHD offers more bells and whistles than a full-time, in-house IT manager or network engineer at a fraction of the cost it takes to keep someone on the payroll. We are a premier IT services company with the advanced solutions you need to monitor your infrastructure, maintain your equipment, and ensure security solutions. The only difference is that we cost much less than what you can expect to pay for an in-house IT department.

Access to New Tech

Technology is constantly advancing, and improved solutions are rapidly hitting the market. MHD stays on top of new technologies and can keep you up to speed about the innovations available to drive your business even further. We are your eyes on the inside, allowing you to be on the bleeding edge of advancements and offerings.

Strengthened Security

Security is one of the most important aspects of managed IT. Your business requires the tools and equipment necessary to keep your data secured. Cyberattacks are all too common, but they don’t stand a chance against a company protected by MHD. From your networks and servers to your internet connections, phone systems, and more, we monitor everything and ensure strong protections that keep your business safe.

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Cyber threats are everywhere, and cybercrime is continuously on the rise. In just one day, more than 2,200 cyberattacks occur, meaning people and organizations are attacked every 39 seconds on average.

Cybercriminals target whoever they can, and victims of cybercrimes lose trillions of dollars worldwide year after year.

Protect your Palm Beach business with comprehensive managed IT security services from MHD.

What Is Managed IT Security?

Managed IT security involves a range of service offerings that protect you from disastrous and costly cyberattacks. Managed IT security also ensures your company maintains regulatory compliance, enhances your operational efficiency, and reduces security risks.

Through managed IT security from MHD, you receive:

Comprehensive Threat Protection

Managed IT security is a comprehensive approach to cybersecurity, covering various aspects of your business, including network security, endpoint security, email security, data loss prevention, and cloud security.

Comprehensive threat protection means that all areas of your organization are safeguarded against a wide range of threats, like malware, ransomware, phishing attacks, and insider threats.

24/7 Monitoring and Incident Response

We continuously monitor your networks and systems to detect and respond to security incidents in real-time. Proactive, continued monitoring allows us to quickly identify and mitigate potential security breaches before they cause significant damage for your company.

Expertise and Specialized Skills

You cannot afford to leave your company in the hands of a partially informed or inexperienced IT manager or team. With a talented, proficient team like MHD on your side, you receive protection, delivered by experts who are trained in the latest security technologies and methodologies.

Cost Efficiency and Scalability

Outsourcing your IT security to MHD means you receive comprehensive, expert IT security services at a fraction of what it would cost to retain a full-time employee or team of employees. Plus, our size and capabilities ensure scalability, meaning that we can match your needs and always meet you where you’re at. When your company grows and expands, our services will adjust to keep you secure and protected.

Regulatory Compliance and Risk Management

Regulatory compliance is an intricate, complex landscape to navigate. It’s crucial to meet data protection requirements set by the General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPAA), the Payment Card Industry Data Security Standard (PCI DSS), the Family Educational Rights and Privacy Act (FERPA), and others. MHD implements security controls and processes that ensure compliance with all relevant regulations and assess and manage security risks effectively.

Customized Solutions and Flexibility

MHD dives deep into your company to understand your exact and unique security challenges so that we can develop a customized plan to address your concerns and deliver the right solutions for you. Our service customization and flexibility allow for adjustments and scalability as your business evolves.

Enhanced Business Continuity and Disaster Recovery

While our IT security services are effective, comprehensive, and robust, we always include a continuity and disaster recovery plan as a safeguard against a potential security breach, natural disaster, or any other detrimental and unplanned occurrence. We work with you to develop and implement robust backup strategies, recovery strategies, and incident response plans to keep data loss and downtime to a minimum.

Time to Focus on Core Business Activities

In addition to all the protection, compliance, cost savings, and other benefits of our managed IT security services, MHD’s solutions allow you to refocus your attention on your core business activities. Instead of spending time figuring out how to stay protected in today’s digital landscape, you’re free to leave the cybersecurity to the experts so that you can redirect your time and resources toward driving innovation and growing your business.

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From small, one-office businesses to large, multi-facility organizations, our cabling specialists at MHD can help you design, install, implement, and maintain your cabling infrastructure, ensuring your systems are properly connected and operations are running smoothly.

Cable Design, Installation, Implementation, and Maintenance

Whether setting up a new office or reconfiguring your current one, we will analyze your systems and create a cabling structure that will optimize connections and communication. Our services cover all your cabling needs, including installing redundant cabling for extra protection in an emergency.

Equipment we help connect:

• Computers
• Printers
• Security cameras
• Access control systems
• Phone systems

Rack Organization and Management

Network cabling can become overwhelming and messy quickly without proper management and organization. Plus, poor rack cabling can lead to damaged cables, connection failures, data loss, operational shutdowns, and disastrous downtime.

Benefits of rack management:

• Decreases the likelihood of cable damage
• Enhances rack aesthetics
• Enhances system performance
• Improves organization
• Minimizes signal interference
• Promotes better cooling and airflow
• Saves company money

Types of Cabling From MHD

Our network cabling specialists offer expertise for all cabling types, including:

CAT5E, CAT6, and CAT6A

CATx cabling, or ethernet cabling, features twisted copper wire pairs encased within an outer layer and is one of the most common types of cabling in an office.

CAT5E

• Max transmission speeds up to 1000 Mbps (1Gbps)
• 100 MHz bandwidth
• Carries data up to 328 feet
• Backwards compatibility with CAT5 cables

CAT6

• Max transmission speeds up to 1000 Mbps (1 Gbps)
• 250 MHz bandwidth
• Carries data up to 180 feet
• Backwards compatibility with CAT5 and CAT5E cables

CAT6A (CAT6 Augmented)

• Max transmission speeds up to 10 Gbps
• 500 MHz bandwidth
• Carries data up to 328 feet
• Backwards compatibility with CAT6 and CAT6E cables

Fiber Optic Cabling

Fiber optic cables deliver data signals with speed, clarity, and reliability. They carry data via light signals sent through thin strands of glass to a modem, or an optical network terminal (ONT). Fiber allows for communication between equipment with ultra-fast speeds and little to no signal loss or reduction in quality.

Plenum Cabling

The plenum space of an office or facility is where air circulation equipment – like air ducts – is housed for airflow and room cooling. The plenum space can include the area above the ceiling tiles or the sub-floor space below a raised access flooring system.

Our cabling specialists can design and install your plenum-rated cabling system specific to your facility for optimal organization and use of space. Our experts are also highly experienced in handling plenum cables, which are heavier-duty and require more installation care than standard CAT5E, CAT6, and CAT6A cables.

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Outfit your conference room, office, or facility with the technology that enhances business operations. MHD offers turnkey solutions for your audio/visual systems designed and installed around your requirements. We ensure smooth integrations for a seamless upgrade to today’s advanced audio/visual technology.

Television Installation & Surround Sound

Business meetings flow smoothly when the conference room features the technology needed to present clearly and effectively. Television and audio installations from MHD ensure your A/V equipment is strategically installed for optimized use of space and adequately set up for easy access and use.

LED and LCD Video Walls

MHD designs and installs high-performance LED and LCD video walls for a crystal-clear viewing experience in:

• Concert venues
• Conference rooms
• Convention centers
• Museums
• Restaurants
• Retail stores
• Worship centers

Smart Boards & Projector Systems

A smart board’s innovative and interactive technology improves daily operations in classrooms and conference rooms. Teachers and team leaders alike can better engage their audience through capabilities like:

• Document viewing and real-time annotations
• Multi-writing on a touch-accessible whiteboard
• Real-time image editing
• Screen sharing and multi-device connections
• Video conferencing

Sound Reinforcement & Enhancement

Sound design and speaker installation require strategies to prevent your room from developing dead zones (areas where speakers are difficult or impossible to hear). It is crucial to fill your space with clear and evenly distributed audio to benefit visitors, which MHD achieves through sound reinforcement and enhancement services.

Audio/Visual Systems Integration

MHD will evaluate your current equipment or A/V configuration to determine the most integration-friendly system design and installation plan.

Our evaluations can include:

• Current systems and equipment
• Your desired outcomes
• User requirements
• System requirements

Audio/Visual Distribution Systems

Through the setup of either one or multiple distribution systems, you’ll have the power to send A/V signals to multiple locations for unified messaging.

Common applications include:

• Digital signage across a campus
• Digital displays throughout a facility
• Digital displays within a conference room

Need content to display on your monitors and digital signage? Ask us about our content creation and support services!

Our Partners in Audio/Visual Equipment

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Whether you require authorization for building entry or need to establish access restrictions to a particular room within your facility, MHD can design a system or combination of systems around your exact needs. Our technology solutions create the barriers and records you need to secure your facility, ensure privacy, and protect your team and assets.

• Detailed System Design
• Strategic System Placement
• Thorough Record Collection and Data Monitoring
• Seamless Integration and Execution

On-Premises Verification Systems

Control the comings and goings of your entire facility through verification-required systems, including:

Card or Fob Readers

Authorized personnel swipe, tap, or scan an activated electronic device, such as a key card or key fob on a reader installed at the entrance. Program the device with owner identification information to track activity and mitigate any unauthorized activity.

Keypads

Authorized personnel enter numerical sequences into a preprogrammed keypad located at the entrance. For ultimate protection, each authorized person should have their own code that is unique to them and not already in use. The keypad can store entrance records for easy tracking and monitoring.

Biometrics

Authorized personnel present physical identification, most commonly a registered fingerprint or retina, to a biometric scanner for authorization. Biometrics are the most difficult access keys to steal or pass along to an unauthorized individual, offering ultra-secure protection.

Access Control You Need, Protection You Trust

Along with access control system installation, MHD offers further protective measures to manage and monitor entry and exit flows, including advanced locking technology, video monitoring,  time-based permissions, and data storage.

Magnetic Lock Systems

When combined with an access control system, our magnetic lock system keeps entryways sealed through an ultra-strong, magnetic field. Mag-locks are electronically controlled and virtually un-hackable, ensuring protection against unauthorized personnel when activated and safe entry and exit for those with access permission when deactivated.

Video Monitoring

MHD urges facility operators to install video surveillance technology in addition to access control systems for the ultimate protection against security threats. Our high-resolution, motion-detection cameras will monitor activity around facility or room entrances so that you can identify those entering or trying to enter your restricted access point. Whether you prefer to gather continuous footage or snapshots of activity whenever motion is detected, we have the necessary monitoring technology to enhance your security measures.

Time Controls

All our access control systems can be programmed to allow for access within specific windows of time and on designated days of the week. If you want to enable facility or room access only between 8:00 a.m. and 8:00 p.m. Monday through Friday, our technology allows you to program your system and prevent access outside these permissions. When combined with video monitoring and data storage, you can track suspicious activity and mitigate security threats.

Data Storage

With the data from your access control and video monitoring systems, you will collect the information needed to properly review, assess, and manage your entrance and exit flows. Choose how you want your data stored, whether in an offsite server facility or via cloud storage. Both ultra-secure options keep your information monitored and encrypted at every point of the collection and storage process.

Our Partners in Access Control Systems

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MHD is your source for sophisticated, high-quality surveillance technology that allows you to monitor all corners of your property. We feature IP and analog security cameras, as well as thermal camera options for low-light applications. Monitor your internal and external spaces with advanced capabilities, including facial and license plate detection.

When you choose MHD for facility security, we will discover the scope of your needs, offer insights, design your system(s), and install your equipment at your location(s).

• Detailed Camera System Design
• Strategic Camera Placement & Installation
• High-Quality Video Monitoring Setup
• Seamless Integration and Execution

Our Security Cameras

We partner with Hikvision to bring you the analog, IP, and thermal camera systems you need for proper surveillance.

Analog Cameras

An analog camera is a traditional type of security camera that records via coax cable connections to digital video recorders (DVRs). Cost-effective and easy to install, today’s analog cameras offer improved picture quality and resolution and are highly reliable in many applications.

IP Cameras

An IP (internet protocol) camera is a newer security camera technology than an analog camera and records using coax cables and a wireless internet connection for network storage. One IP system can feature multiple cameras, allowing you to cover more surface area. IP cameras also deliver better image quality and resolution, are easy to install, and come with intelligence and analytics capabilities.

Thermal Cameras

A thermal security camera is perfect for nighttime monitoring or surveilling a room or internal area with little to no lighting. Thermal cameras provide imaging in low- or no-light locations by detecting heat signatures, allowing you to monitor your facility after dark.

Why Security Camera Systems from MHD?

Our specialists know security, and we have the solutions you need to stay abreast of the activity happening in and around your facility. When you choose MHD for surveillance, you can expect:

• Clear Video Imaging
• Emergency Detection
• Facility Access Monitoring
• Facility Operation Insights
• Perimeter Protection
• Production Insights
• Vehicle Access Monitoring
• Workforce Management

Our Partners in Security Camera Systems 

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Customize your VoIP phone system with help from the phone system specialists at MHD. Our team will talk to you about your system needs, then we’ll build your system and install all equipment for seamless integration and immediate use.

VoIP Phone Systems Deliver Maximum Communication Solutions

VoIP (Voice over Internet Protocol) uses an internet connection rather than traditional phone lines to equip your team with a wide range of advanced capabilities, including:

Conference Calling

Speak with up to 30 people on a conference call using your VoIP phone system from MHD. Conference calling gives you the power to add or remove participants, swap between private calls and conference calls, combine calls across multiple phone lines, and more.

Voicemail to Email

Receiving a voicemail has never been easier with the voicemail to email feature on your VoIP phone system. Upon setup, your VoIP system will send an audio file of the voicemail and an auto-generated transcription to your email so you can stay on top of all missed calls, even while away from your desk.

Find Me, Follow Me

The Find Me feature allows you to route calls to whichever device you’d like, including your desktop phone, cellular device, and home phone. The Follow Me feature allows you to set up call forwarding to your preferred devices so that callers can contact you in the office, out in the field, or at home.

Automated Attendants

The auto attendant feature, sometimes called the virtual receptionist, allows you to design a strategic routing system to direct calls to the correct team member or department. No more need for a live operator—the auto attendant is your solution to automatically field and streamline phone calls.

On-Hold Music & Advertisements

Did you know 90% of callers will hang up after 40 seconds of being on hold without music? Callers will extend their wait time by 30 seconds when on-hold music is playing and will stay on the line for up to 3 minutes longer when ad messages play alongside the music. VoIP systems offer preprogrammed on-hold music and can feature on-hold messaging to optimize wait times further.

Cell Phone Integration

Our VoIP phone systems allow you to make and receive phone calls and send and receive text messages via the provider’s VoIP app on your smartphone. Carry on conversations from anywhere with seamless cell phone integrations.

Call Queues & Call Routing

When you or your team members are with other customers and unable to take a call, your VoIP phone will hold your caller in a virtual waiting room to be served by the next available representative. If multiple callers are waiting, they will move through the queue and be routed to the next available team member.

Advanced Analytics & Call Reports

Evaluate all your call data, including call times, answering speeds, number of incoming and outgoing calls, call abandonment rates, agent availability, talk times, and more. You can also listen back to recorded phone calls, analyze the calls that come from marketing campaigns, and evaluate call conversion rates for a deeper insight into your communication with customers.

Why VoIP Phones from MHD?

A switch to VoIP phones from MHD means companywide benefits like:

• Design Flexibility
• Design Simplicity
• Improved Uptime
• Insightful Analytics
• Reliable Equipment

Our Partners in VoIP Phone Systems 

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If you are moving office locations, the specialists at MHD will handle your equipment carefully and can transfer all aspects of your IT infrastructure from one building to the next.

Systems and Equipment We Relocate

If it’s tech, the MHD team will move it, ensuring it makes it to your new location intact and without a scratch.

Network Cabling

As part of our office moving services, our team will install the network cabling you need before your official move for a seamless, efficient transition.

At your new location, we:

• Strategically plan out and pre-cable your suite
• Set up and organize your data closet
• Evaluate the components you may not have now but will require in your new location
• Seamlessly implement your new systems

At your old location, we are available to:

• Remove all cables left behind in the move
• Dispose of your old cables safely and efficiently

Phone Systems

Phone system relocation is more than moving your phone units from one place to another. You must inform your service provider of the moving date, verify that numbers and extensions remain the same, ensure each phone is up to date and programmed correctly, integrate any new phones into your phone system, and the list goes on.

For a simple and easy installation at your new location, our pros will complete the transfer for you, uninstalling all components of your phone system at your old office, moving them with care, reinstalling your phone equipment at your new location, and checking to make sure everything is programmed correctly.

In addition to moving your phone system, we will provide phone transferring support to ensure you are up and running with phone service without complications.

Security Systems

Security is critical, and our security relocation processes are designed to protect your facilities and team before, during, and after the move. We will uninstall your surveillance systems, security alarms, and access control systems and reinstall each at your new location.

For proper transfer, we will:

• Schedule a time to dismantle your systems and reinstall them at your new location, ensuring both facilities remain secure during the move
• Update passwords or passcodes for all users and new personnel
• Evaluate your current systems and recommend updates if your surveillance technology, security systems, or access control systems cannot properly serve your new location

Servers & Network Equipment

Your servers and network equipment are your office’s most complex technological components. When it’s time for relocation, you cannot afford any complications. The MHD experts understand the delicate process required for safe transference and reinstallation at your new suite.

When you choose MHD for your move, you can expect us to secure all components of the server deck, including:

• Hardware
• Racks
• Cabling
• Terminals
• Hard drives
• NAS devices

We carefully shut down each piece without incident and package it for a damage-free move. After transfer, we unpack your equipment, set up your new server room or data closet with extreme consideration, and ensure all systems are up and running properly.

Workstations

From the computer to the mouse, MHD will pack up the computers, components, and accessories at your workstations and transfer them to your new suite without a hitch.

Workstation items we can move include:

• Computer monitor
• Keyboard
• Mouse
• CPU

In addition, we will transfer your internet equipment and offer service transfer support to ensure you are equipped with internet from your provider before we leave.

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MHD performs a variety of detailed wireless site surveys to pinpoint issues and improve your wireless network with effective, results-driven solutions.

What Is a Wireless Site Survey?

A wireless site survey from MHD starts with a discussion about the pain points you are experiencing with your wireless network. Based on your feedback and our expertise, we will perform one or a combination of the following surveys:

Passive Survey

A passive wireless survey involves your MHD technician gathering environmental information that could lead to answers about your network’s connectivity or performance issues. Environmental factors can include connection-disrupting walls, barriers, or obstacles in between the device(s) and access point(s). During a passive survey, we will measure signal levels and attenuation, which is the loss of signal strength.

Active Survey

An active wireless site survey is a more in-depth evaluation. In addition to measuring signal strength and attenuation, we will also measure throughput (the speed at which data is being delivered from one point in the network to another), packet loss (the amount of data that fails to reach its intended location), and additional relevant information.

Predictive Survey

A predictive wireless site survey gathers all the data needed to understand how the network is functioning. Based on findings, we’ll use a predictive survey to propose changes to the network or the network design to mitigate issues or avoid any potential future issues. If you are planning to expand your network or increase the number of people accessing your network, a predictive survey can help you make network adjustments and optimize your network while avoiding frustrating issues.

Access Point on a Stick (APoS) Survey

Combined with a predictive survey, an APoS survey allows us to validate what was predicted. We configure an access point of the model/vendor that was specified in the predictive design, and we perform an additional survey that connects to the configured access point to validate the predicted coverage and performance.

Why Wireless Site Survey Service From MHD?

A wireless site survey from MHD means you’ll receive a thorough assessment and clear, honest advice for resolving any coverage, speed, or connection issues.

Clients who choose a wireless site survey from MHD can expect:

• A detailed discussion about your current pain points or concerns
• A thorough survey or series of surveys to identify problems and recommended solutions
• A detailed report that defines the problems found with the network
• A solution proposal designed to resolve issues or achieve expansion of the wireless topology
• A follow-up conversation with MHD’s experienced engineers where we will discuss our findings and recommendations

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